Frequently Asked Questions

Frequently Asked Questions

Here, you'll find essential information about our web & mobile platforms, designed to connect businesses with on-demand workers efficiently.

Whether you're using our platform for the first time or seeking specific answers, this page offers quick and clear answers to help you navigate around Pagato's platforms.
For Workers
For Businesses
Dashboard mockup
For Businesses FAQ

Frequently asked questions by business owners

Everything you need to know as a business looking to find workers on Pagato.
How does Pagato match businesses and on-demand workers?
Pagato uses advanced matching algorithms that consider factors such as job requirements, location, skills, and availability to connect businesses with the most suitable on-demand workers for their specific needs.
What does it cost to use the platform?
Pagato has pay-as-you-go pricing, so you don't pay for services you don't use. This allows you to control & scale your staff when you need it. This fee is an all-inclusive hourly rate billed per worker. The exact markup per worker will depend on the skills required, local demand and location of the job.
‍
✖ No monthly subscriptions
✖ No onboarding fees
✖ No implementation fees
✖ No contract obligations

For businesses requiring a high volume of shifts or enterprise-level services we recommend reaching out to your account manager.
What is the vetting process for workers using Pagato?
We conduct a thorough vetting process for all on-demand workers, which may include background checks, skill assessments, and reference checks to ensure their qualifications and reliability.
How are payments processed for the temporary workers?
Payments are processed through the Pagato platform, with secure and efficient transactions. Workers can set up their preferred payment methods to receive timely payouts for their services.
Can I review the ratings and feedback of workers before hiring?
Yes, businesses can access the ratings and feedback provided by other employers to make informed decisions when selecting on-demand workers.
Can I select a specific employee for my posted shift?
Yes, you have the flexibility to choose how you want to select an employee for your posted shift.
You can either manually select a specific employee from the pool of applicants who have expressed interest in the job.

Alternatively, if you prefer a quicker and more automated approach, you can turn on the auto-approval feature. With auto approval enabled, the first person who applies and meets your job requirements will be assigned to the job.
Can I hire a temporary worker from Pagato for a full-time position?
Absolutely! Businesses can potentially hire temporary workers from Pagato for full-time positions. We currently offer this at no cost. Our workers are not under any non-compete agreements.

We solely require you to inform your account manager that this worker has been hired to a full time position.
What kind of jobs / industries are currently supposed on Pagato?
Pagato accommodates various job postings across different industries, such as retail, hospitality, manufacturing, distribution, events, and more. You can find on-demand workers for positions including servers, cashiers, warehouse staff, clerks, and more.
How is Pagato different from traditional staffing agencies?
Pagato offers a more efficient and cost-effective solution compared to traditional staffing agencies. It provides a convenient platform for businesses to find on-demand workers without the need for extensive contracts or long-term commitments. It is also a great way to have more visibility over who is coming to work with you.
What is the cancellation policy if a shift needs to be canceled at the last minute?
We understand plans change, and demand shifts. Our platform offers Free Cancellations to businesses, as long as the shift is cancelled more then 24hr ahead of the time the shift was supposed to begin. The specific details of the policy can be found in our terms of service.
Avatar photoAvatar photoAvatar photo

Need extra support? Contact us.

Please specify whether you need help using our mobile or web app.
Contact Us
For Workers FAQ

Frequently asked questions by workers

Everything you need to know as a worker looking to pickup gigs on Pagato.
How can I start finding jobs on Pagato?
Simply download our free app here. You will be able to view what jobs are available in your area. Complete your profile & connect your bank account to being applying for jobs
How does payment work?
Pagato prioritizes efficient and reliable payment processing. Payout times are standard and may take between 1 to 3 business days. This system is designed to ensure that all workers receive their earnings in a timely manner, reflecting our commitment to a trustworthy and seamless transaction process.
Do I need job experience to apply?
No, we do not require past job experience to be able to apply for jobs on the platform.
But we highly suggest uploading all possible skills, volunteer positions or any possible past experiences you deem would make your profile stand out to businesses.
Do I become an employee of Agence Pagato Inc. ?
No, you are considered a self-employed individual and work on a contract basis per shift given to you by businesses on the platform.

Being a contract worker, you are considered self-employed by both federal & provincial governments, read more about your status and benefits here:
Canada Revenue Agency
Revenue Quebec
How do I create a standout profile to attract businesses?
Creating a standout profile on Pagato involves several key steps.

1. Complete all account creation questions
2. Provide in detail your past work experience and skills
3. Upload your up to date resume and any relevant certifications.
4. Maintain a quality Pagato Score on your profile by being courteous, on-time, respecting the dress code of establishments and not cancelling confirmed shifts.

A profile enriched with this information and positive history becomes a magnet for new opportunities on Pagato.

What happens with last-minute changes & cancellations?
In case of last-minute changes or issues, you may cancel your shift up to 24hr before the start time of the shift with no penalty.

For cancellations under 24hr or no-shows, these are severely punished on our platform and will have drastic impact on your profile & Pagato Score.

Are their reviews & ratings on the platform?
You will be assigned a Pagato Score to your profile, this system is designed to provide a comprehensive assessment of your overall performance on the platform.

Employers are encouraged to rate workers on several key aspects, including the match to job requirements, likeliness to hire again, communication skills, and punctuality.

In addition to the employer's ratings, your Pagato score will be automatically adjusted based on your
reliability as a worker, tardiness, and cancellations.
How does Pagato ensure my safety & security on the job?
Pagato takes safety seriously and provides guidelines and support to ensure the well-being of temporary workers during their assignments.

We offers a support system to help resolve any concerns or disputes between temporary workers and employers, with the support team available for mediation. If you need help mediating a concern with a business you have worked with, please contact us here.
Do I need to pay taxes as a temporary worker?
Yes, you do. Pagato provides resources and guidance to assist temporary workers in managing their taxes and financial matters associated with temporary work.

Being a contract worker, you are considered self-employed by both federal & provincial governments, read more about your status and benefits here:
Canada Revenue Agency
Revenue Quebec



You can find these resources here.
Avatar photoAvatar photoAvatar photo

Need extra support? Contact us.

Please specify whether you need help using our mobile or web app.
Contact Us